Last updated: August 21, 2026
These Terms of Service ("Terms") are a legally binding agreement between you ("Customer," "you") and Sindarin Ventures, Inc, a Delaware corporation ("Sindarin," "Company," "we," "us"), concerning our conversational AI platform, APIs, and related products, including FetchDesk AI (the "Services"). Our office is at 1600 Barton Springs Rd, 6104, Austin, TX 78704.
By accessing or using the Services, you agree to these Terms. If you accept on behalf of an entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Services.
Our Privacy Policy and Data Processing Addendum ("DPA") are incorporated by reference. Product-specific terms (including FetchDesk AI terms you accept in-product) also apply. If those product terms conflict with these Terms for that product, the product terms control. The DPA controls Sindarin's processor obligations for Customer Personal Data. These Terms control Sindarin's use of data to the extent they limit training on identifiable conversation data, as described below.
We provide software and APIs that let Customer deploy AI-powered voice and conversational agents for Customer's internal business purposes, including in production and via automated systems. We may modify, suspend, or discontinue any part of the Services at any time. We do not promise uptime, capacity, or any particular quality of AI output.
Not emergency services. The Services are not a substitute for 911 or other emergency services and are not designed to handle medical, police, fire, or other emergency calls.
Not HIPAA. Unless we have signed a separate business associate agreement with you, we are not your business associate, and the Services are not designed for protected health information. Pet-care and other ordinary commercial use is allowed. You must not treat us as a covered entity or business associate, and you must not submit PHI to the Services, unless we have agreed otherwise in writing.
Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes, including through the API.
We own the Services, software, models we provide, and all related intellectual property. You own your account content, configurations, and Call Data (audio, transcripts, and related conversation content you or your end users submit). We may use feedback you send us without restriction or compensation.
You are solely responsible for:
You will not use the Services to violate law, interfere with the Services, or attempt to reverse engineer them except as permitted by applicable law.
We may process Call Data and account data to provide the Services, including through third-party model, speech, telephony, identity, infrastructure, and analytics providers, as described in the DPA and Privacy Policy.
We do not use identifiable Call Data to train or fine-tune our models. We may use de-identified or aggregated data to improve the product. Third parties process data as needed to provide the Services under their terms.
We implement reasonable security measures but do not guarantee the confidentiality or security of data transmitted through or stored by the Services. Do not rely on the Services for communications that require guaranteed confidentiality.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, OR FIT FOR ANY PARTICULAR USE, OR THAT AI OUTPUTS WILL BE CORRECT, COMPLETE, OR APPROPRIATE. YOU USE THE SERVICES AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE LESSER OF (I) THE FEES YOU ACTUALLY PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM OR (II) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).
These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose. We have no liability for AI outputs, missed or mishandled communications, or your reliance on the Services for critical operations.
You will defend, indemnify, and hold harmless Sindarin and its officers, directors, employees, agents, contractors, and suppliers from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services, including claims by end users or callers based on AI outputs; (b) content, data, or instructions you provide; (c) your failure to provide notices or obtain consents; or (d) your violation of law or these Terms.
These Terms apply while you use the Services. We may suspend or terminate your access at any time, with or without cause, with or without notice. You may stop using the Services at any time. Upon termination, your license ends. Sections 2 (ownership), 4–7, 9, and 10 survive, as do any provisions that by their nature should survive. We have no liability for termination.
We may modify these Terms at any time. We may, but are not required to, provide notice by posting an updated version or by other reasonable means. Continued use after the updated Terms are posted is acceptance. If you do not agree, your sole remedy is to stop using the Services.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Exclusive venue is the state or federal courts located in Delaware, and you consent to personal jurisdiction there. You waive any right to a jury trial. The prevailing party in an action to enforce these Terms may recover reasonable attorneys' fees.
You may not assign these Terms without our prior written consent. We may assign them freely. We are independent contractors. If any provision is unenforceable, it will be modified or severed and the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, the DPA, and any product-specific terms you accept are the entire agreement regarding the Services. You are responsible for taxes applicable to your purchases. Force majeure: we are not liable for delay or failure caused by events beyond our reasonable control.
For our Privacy Policy, please visit api.sindarin.tech/privacy. For our Data Processing Addendum, please visit api.sindarin.tech/data.